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The call center industry has witnessed significant technological advancements in recent years. Here are some key trends that continue to...

Let’s explore the benefits of using a Service Disabled Veteran-Owned Business (SDVOSB) as a diversified supplier for outsourced call...

SUPPORT STAFF SPOTLIGHT MEET BILL –TRAINER II I started my career with DVS in December of 2019 where I began as an agent. During that...

What Are Intelligent Virtual Agents? Intelligent virtual agents (IVAs) are automated, self-service applications that use advanced...

Disabled Veteran Solutions (DVS) offers cost effective live agent call center outsourcing that allows your organization to focus on core...

A Supplier Diversity program is a proactive business program which encourages the use of minority-owned, women owned, veteran owned,...

For most Fathers, Father’s Day is a celebration where they receive cards, gifts, and showers of admiration and thanks from their loved...

According to the Department of Veterans Affairs, Texas has roughly 177,500 women veterans. This is the largest number of women veterans...

On June 6, 1944, Allied soldiers bravely stormed the beaches of Normandy, France. The Normandy beaches were chosen because of the range...

Armed Forces Day is celebrated on the third Saturday in May. Thanks to President Harry S. Truman, it’s a day to pay special tribute to...

Nurses play a vital role in the healthcare system, and care for patients in both the military community and in the civilian world....

The United States Army Reserve celebrates its 114th birthday in 2022. That century-plus milestone is a significant achievement for what...

The United States Air Force Reserve celebrates its birthday every year on April 14, but according to the Air Force official site, Air...

The terms Gold Star family, Gold Star Spouses, and Gold Star Wives traditionally refer to the surviving loved ones of military members...

National Medal of Honor Day is observed every year on March 25 and is dedicated to Medal of Honor Recipients. Each branch of the U.S....

Rosie the Riveter Day is an observation honoring the hard work and sacrifices American women made in the workplace during World War Two....

President’s Day falls on Monday, Feb. 21, 2022. The observance of George Washington’s Birthday, Feb. 22nd, 1732, is always the third...

Feb. 19 is the official birthday of the United States Coast Guard Reserve. Officially set-up in the late 1930s as a “civilian reserve”...

The week of Feb. 14 is notable for Valentine’s Day, but there is another observation during this week that has special significance for...

February 4th is the official birthday of the organization known as United Service Organizations or USO. The USO has been a fixture in...