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Technology Trends in the Call Center Industry
The call center industry has witnessed significant technological advancements in recent years. Here are some key trends that continue to...

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Jun 18, 20241 min read
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Benefits of using a Service Disabled Veteran-Owned Business
Let’s explore the benefits of using a Service Disabled Veteran-Owned Business (SDVOSB) as a diversified supplier for outsourced call...

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May 14, 20242 min read
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Meet Bill
SUPPORT STAFF SPOTLIGHT MEET BILL –TRAINER II I started my career with DVS in December of 2019 where I began as an agent. During that...

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Jul 21, 20233 min read
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What Are Intelligent Virtual Agents?
What Are Intelligent Virtual Agents? Intelligent virtual agents (IVAs) are automated, self-service applications that use advanced...

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Apr 27, 20232 min read
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The Disabled Veteran Solutions advantage
Disabled Veteran Solutions (DVS) offers cost effective live agent call center outsourcing that allows your organization to focus on core...

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Oct 12, 20221 min read
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WHAT IS SUPPLIER DIVERSITY?
A Supplier Diversity program is a proactive business program which encourages the use of minority-owned, women owned, veteran owned,...

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Aug 24, 20221 min read
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Father’s Day 2022
For most Fathers, Father’s Day is a celebration where they receive cards, gifts, and showers of admiration and thanks from their loved...

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Jun 17, 20226 min read
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Women Veterans Day
According to the Department of Veterans Affairs, Texas has roughly 177,500 women veterans. This is the largest number of women veterans...

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Jun 10, 20226 min read
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D-Day Facts, Significance & More
On June 6, 1944, Allied soldiers bravely stormed the beaches of Normandy, France. The Normandy beaches were chosen because of the range...

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Jun 4, 20224 min read
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Armed Forces Day 2022
Armed Forces Day is celebrated on the third Saturday in May. Thanks to President Harry S. Truman, it’s a day to pay special tribute to...

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May 20, 20224 min read
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National Nurses Week
Nurses play a vital role in the healthcare system, and care for patients in both the military community and in the civilian world....

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May 9, 20224 min read
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Army Reserve Birthday
The United States Army Reserve celebrates its 114th birthday in 2022. That century-plus milestone is a significant achievement for what...

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Apr 19, 20224 min read
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Air Force Reserve Birthday
The United States Air Force Reserve celebrates its birthday every year on April 14, but according to the Air Force official site, Air...

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Apr 13, 20224 min read
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Gold Star Spouses Day 2022
The terms Gold Star family, Gold Star Spouses, and Gold Star Wives traditionally refer to the surviving loved ones of military members...

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Apr 4, 20224 min read
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National Medal of Honor Day
National Medal of Honor Day is observed every year on March 25 and is dedicated to Medal of Honor Recipients. Each branch of the U.S....

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Mar 24, 20223 min read
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Rosie The Riveter Day
Rosie the Riveter Day is an observation honoring the hard work and sacrifices American women made in the workplace during World War Two....

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Mar 21, 20223 min read
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President’s Day 2022
President’s Day falls on Monday, Feb. 21, 2022. The observance of George Washington’s Birthday, Feb. 22nd, 1732, is always the third...

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Feb 20, 20222 min read
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United States Coast Guard Reserve Birthday
Feb. 19 is the official birthday of the United States Coast Guard Reserve. Officially set-up in the late 1930s as a “civilian reserve”...

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Feb 18, 20225 min read
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National Salute To Veteran Patients
The week of Feb. 14 is notable for Valentine’s Day, but there is another observation during this week that has special significance for...

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Feb 13, 20223 min read
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USO Birthday
February 4th is the official birthday of the organization known as United Service Organizations or USO. The USO has been a fixture in...

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Feb 4, 20224 min read
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